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Frequently Asked Questions

How does it work?

Simple! Select the product you are wanting to customize and begin using the drop downs to select the options for your wheel. After you receive your wheel, install and enjoy the extra grip between you and your chassis. If you would like to receive a $75 refund after installing your JATO Performance steering wheel, please ship your OEM steering wheel within 2 weeks after delivery of your new wheel (without airbag or controls) to:

P.O. Box 5468

El Dorado Hills, CA 95762

What if I don't see my car?

Please contact us to discuss your creating a bespoke carbon fiber steering wheel for your specific vehicle. Chances are, we can make it. We are continuously adding more steering wheels to the order page to make the process easier for our clients.

What if I don't see the exact color I'd like?

Hundreds of thread and paint options are available for a truly individualized steering wheel. If you’d like more options beyond what’s shown or would like to choose the perfect shade to match existing parts, please contact us to discuss your interior goals. We are here to craft the perfect compliment for your vehicle.

Is the product new?

Our products utilize the frame of an OEM steering wheel. Once we begin to customize the steering wheel, almost everything is stripped off and rewrapped with new material. So yes and no. The frame is a used product, but the steering wheel you receive is freshened up from top to bottom delivering to you a new OEM+ product.

How long does it take?

JATO Performance customized steering wheels will be delivered on average within 3-5 weeks from order date.

Is there a warranty on my steering wheel?

Yes. There is a fit and finish warranty for 30 days from the date of delivery. If you happen to find anything wrong with the fit and finish of the materials on your new steering wheel, please contact us so that we can make it right.

What is your return policy?

If you choose you are not satisfied with your purchase, you may return the product within 15 days of the delivery date. In order to return your steering wheel, it must be in the original packaging, new, unused and show no signs of wear and tear. Returns can be completed by returning to our address: P.O. Box 5468, El Dorado Hills, CA 95762

If your product is custom (including top line, grip material, stitching, etc), your return may be subject to a 50% restocking fee.